Customer Identity & Access Management (CIAM) Simplified
In an era where digital interactions are paramount, CIAM stands at the forefront of securing customer identities while ensuring seamless user experiences. CyberDiverge’s CIAM solutions empower organizations to manage customer identities efficiently, ensuring security, compliance, and enhanced user satisfaction.
Cornerstones of Successful CIAM
Control the Full Identity Journey
From registration and verification to deactivation, CyberDiverge orchestrates the entire digital identity lifecycle. We automate onboarding, account linking, profile updates, and data synchronization—ensuring governance, reducing overhead, and improving user satisfaction across all customer-facing channels.
A modern CIAM solution must ensure high availability and support dynamic scalability to accommodate millions of users without downtime. CyberDiverge designs resilient CIAM architectures built on cloud-native platforms, ensuring rapid elasticity and uptime for global customer bases. We fine-tune auto-scaling, geo-redundancy, and failover strategies, empowering your business to grow without performance or availability bottlenecks.
Secure Access Beyond Passwords
MFA is no longer optional—it’s a foundational security control. CyberDiverge enables adaptive MFA strategies using biometrics, SMS/email OTPs, authenticator apps, and context-aware policies (location, device, behavior). Our tailored CIAM implementations balance user convenience with strong protection, reducing fraud and unauthorized access while improving user confidence.
Unified Access Across Channels
With SSO, users log in once and access all authorized applications seamlessly. CyberDiverge integrates enterprise-grade SSO across web portals, mobile apps, and third-party services using standards like SAML, OIDC, and OAuth 2.0. We optimize user journeys, reduce password fatigue, and improve identity federation across hybrid ecosystems.
Security That Enhances—Not Hinders—UX
Customers expect security without complexity. CyberDiverge designs frictionless authentication flows with progressive profiling, social login, and just-in-time account creation. Our CIAM implementations reduce abandonment rates and increase conversions by providing secure, invisible protections—like risk-based authentication—without interrupting user journeys.
Extend Identity Everywhere, Seamlessly
Modern CIAM must plug into your digital fabric via APIs. CyberDiverge enables secure REST/GraphQL-based API integrations across CRMs, marketing platforms, eCommerce engines, mobile apps, and more. We provide custom-built connectors and centralized identity APIs to support agile development and secure, real-time data access.
Meet Regulatory & Industry Mandates Effortlessly
From GDPR, CCPA, PIPEDA, to industry-specific mandates like HIPAA or PCI DSS, CIAM must embed compliance by design. CyberDiverge helps customers implement consent management, privacy-by-design policies, and auditable access governance to remain compliant while maintaining customer trust and operational integrity.
Turn Identity Data into Business Insight
CIAM is more than access—it’s a goldmine of behavioral intelligence. CyberDiverge integrates identity data with analytics tools to provide real-time insight into usage trends, login behaviors, churn risk, and conversion rates. We empower marketing, sales, and security teams to act on identity intelligence and personalize the customer experience.
Common CIAM Pitfalls That Undermine Growth & Compliance
- Fragmented identity silos across systems and apps
- Poor customer experience due to clunky login and registration flows
- No adaptive security or risk-based authentication
- Manual provisioning and user lifecycle inefficiencies
- Inability to meet GDPR, PIPEDA, CCPA compliance
- Lack of integration with marketing and eCommerce platforms
- No insight into customer behavior and engagement
Drive Measurable Business Value with Smart CIAM
- 40% Faster Customer Onboarding
- 60% Reduction in Account Takeover Attacks
- 75% Lower Helpdesk Calls with Self-Service Flows
- $X Saved in Regulatory Fines with Compliant Identity Governance
- Maximize Integration Success Rate with Existing Platforms & Systems
- Real-Time Insights into Customer Behavior Across
- SLA Compliance for Identity Availability and Scalability
Ping Identity is a robust CIAM platform offering advanced identity orchestration, adaptive authentication, and enterprise-grade scalability. With support for both workforce and consumer identities, Ping excels in building seamless digital experiences across hybrid and multi-cloud environments.
At CyberDiverge, we tailor Ping’s powerful orchestration tools and policy engines to your customer journey—maximizing secure access while reducing friction. Whether you’re implementing passwordless logins or integrating with legacy systems, our team ensures compliance, speed, and precision.
Okta Customer Identity Cloud offers rapid deployment, rich SDKs, and prebuilt integrations for frictionless login experiences. It simplifies customer onboarding with self-service registration, progressive profiling, and secure MFA.
CyberDiverge enhances Okta CIAM by aligning it with your customer lifecycle, connecting it to data lakes, CDPs, and CRM platforms for unified identity views. We minimize overprovisioning and boost retention through secure, personalized access strategies—purpose-built for compliance and scale.
Microsoft Entra ID B2C is ideal for organizations embedded in the Microsoft ecosystem. It offers scalable CIAM with customizable user flows, social logins, and conditional access. Entra ID B2C is built for global reach, enterprise security, and seamless Microsoft 365 integration.
CyberDiverge extends Entra B2C with advanced branding, REST API integration, and real-time customer analytics. Our strategic configurations reduce support overhead, eliminate password fatigue, and accelerate regulatory readiness across all digital touchpoints.
ForgeRock delivers a full-stack, AI-driven CIAM platform with identity orchestration, adaptive risk authentication, and dynamic consent management. Its modern Identity Cloud and on-prem support make it flexible for diverse industries.
CyberDiverge brings deep expertise in customizing ForgeRock to align with your privacy mandates, consent journeys, and high-volume traffic. We streamline integration with APIs, legacy identity stores, and analytics platforms—delivering truly contextual, compliant identity management.
Gluu is a community-driven open-source CIAM platform offering flexibility, extensibility, and robust support for SSO, 2FA, and identity federation. It’s ideal for developers seeking control over infrastructure and workflows.
CyberDiverge helps organizations unlock Gluu’s potential by providing managed deployments, custom scripting, and third-party system integrations. We focus on making open-source identity secure, scalable, and production-ready—without the headaches.
Keycloak, built by Red Hat, is a powerful open-source CIAM solution with out-of-the-box SSO, MFA, and social login support. It’s developer-friendly and suitable for containerized, microservice-based architectures.
At CyberDiverge, we deploy and scale Keycloak to enterprise-grade standards, automating provisioning, managing user flows, and embedding secure identity across apps and APIs. We help reduce technical debt while enabling compliance and observability.
Revolutionize Customer Identity with Seamless, Secure CIAM Experiences
At the intersection of security, user experience, and business intelligence, Customer Identity and Access Management (CIAM) is no longer optional—it’s mission-critical. CyberDiverge helps organizations unify how they manage customer identities by delivering scalable, intelligent, and compliant CIAM solutions that grow with your digital presence.
Our modern CIAM approach goes beyond login screens. We enable frictionless onboarding, multi-factor authentication, real-time authorization, and intelligent fraud prevention across all customer touchpoints. Whether you’re serving consumers, partners, or hybrid users, we ensure trust, personalization, and compliance are built into every interaction.
With centralized identity, adaptive security, and API-ready integrations, CyberDiverge empowers you to provide seamless access while adhering to stringent data privacy, audit, and regulatory mandates. CIAM isn’t just a tool—it’s your competitive edge in delivering trusted digital experiences.
